We recently got a call from a Granger, IN couple that wanted to have their house washed. They had it done a few years back by a Granger power washing company but were not to happy with the results. They were surprised that we called them back so quickly and followed up on their lead, so we knew right away they had probably got a bad service sometime in the past.
The bad thing about people who get burned or receive horrible services from unethical contractors sometime in the past, is that they are reluctant and very cautious about hiring again. But for us, we do not mind because it just makes our everyday job of treating people right seem that much easier. For example, like I mentioned we were already on their good side just by returning their call in a timely fashion.
At the estimate I sat with them and asked what it was they liked or did not like about the services they received before. By asking this I am able to capitalize on what the last power washing contractor did wrong, which in this case was just about everything. I do not how a Granger power washing company could even be in business with all the negative things that were said about them. I would imagine they do not have a real good customer base and just have to search for new customers each and every year.
To me it is just wrong not to treat homeowners with more respect and to let them know how important their business is to you. My company is nothing without my customers that I have today and I do everything I can to keep them happy. Through the years it seems that a lot of homeowners fall into this category of not being happy with services they have received in the past. I have heard many times that even contractors in general from many different industries don’t show up on time, don’t call back, don’t finish the job, don’t give good results, or some combination of all of these. It is no wonder there are so many fly by night companies in the Granger area. We are more than happy to serve folks in the Granger and Mishawaka area and to provide services such as house washing, roof cleaning, deck cleaning and sealing, and concrete cleaning. Feel free to give us a call anytime if you have any questions or request an estimate online.